Refund policy
30-Day Return Policy
We offer a voluntary 30-day return policy. This means that you may request a return within 30 days after receiving your order.
This voluntary return policy applies to customers worldwide and is in addition to any mandatory consumer rights that apply to you.
To request a return, contact us at post@baoptikk.no and include your name, order number and the product you wish to return. You do not need to provide a reason.
Please wait for return instructions before sending the product.
Return Conditions
For returns made under our voluntary 30-day return policy, the product must:
- Be unused and show no signs of wear.
- Be returned in its original condition.
- Include its original packaging where reasonably possible.
- Include proof of purchase or the order number.
You may try on and inspect the product only as necessary to assess its fit and characteristics, in the same way you would in a physical shop.
Statutory Right of Withdrawal
Consumers in Norway and the European Economic Area have a statutory right to withdraw from an online purchase without giving a reason within 14 days after receiving the product.
To exercise this right, you must send us a clear statement before the 14-day period expires. You may contact us at post@baoptikk.no or use the statutory withdrawal form supplied with your order.
The product must be returned within 14 days after you notify us that you are exercising your right of withdrawal.
You may inspect the product as you would in a physical shop. You may be responsible for any reduction in value caused by handling beyond what is necessary to establish the product’s nature, characteristics and function.
Our voluntary 30-day return policy does not limit or replace your statutory right of withdrawal or any other mandatory consumer rights.
Return Shipping
The customer is responsible for the direct cost of ordinary return shipping, including returns made under the statutory right of withdrawal, unless we have agreed otherwise.
We do not provide a prepaid return label for ordinary returns. We recommend using a tracked shipping service and keeping the shipping receipt until the return has been completed.
If the product is defective, damaged during delivery or different from what you ordered, B.A Optikk AS will cover the reasonable return costs.
Returns must be sent to:
B.A Optikk AS
Furubergveien 203
2316 Hamar
Norway
Damaged, Defective or Incorrect Products
Please inspect your order after delivery. If the product is damaged, defective or incorrect, contact us at post@baoptikk.no as soon as reasonably possible.
Include your order number, a description of the problem and photographs where relevant. We will assess the issue and provide an appropriate solution in accordance with applicable consumer law. This may include a replacement, repair, price reduction or refund.
Nothing in this policy limits your statutory rights regarding defective or non-conforming products.
Refunds
We will notify you after we have received and inspected your return.
Approved refunds will be issued to the original payment method. For voluntary returns, we aim to process the refund within 10 business days after approving the return.
When you exercise a statutory right of withdrawal, we will refund the payments covered by that right without undue delay and no later than 14 days after receiving your withdrawal notice. We may withhold the refund until we have received the returned product or you have provided evidence that it has been sent back.
Your bank or payment provider may require additional time to display the refund in your account.
Exchanges
If you would like a different product, color or strength, please contact us. The quickest solution will normally be to return the original product and place a new order.
Contact
For returns, refunds or questions about this policy, contact:
B.A Optikk AS
Email: post@baoptikk.no
Telephone: +47 62 59 64 94
Address: Furubergveien 203, 2316 Hamar, Norway
Norwegian organisation number: 997 158 776